Description
Civility In The Workplace Workshop
While a training program on workplace manners and courtesy might seem excessive, rudeness is a significant issue that costs industries millions each year. Despite advancements in knowledge and technology, basic social values are often overlooked, impacting the bottom line.
This workshop addresses the growing problem of incivility in the workplace by introducing the concept of civility, its importance to a company, and its typical causes and effects. Participants will learn the skills needed to practice civil behavior effectively and explore ways organizations can systematize civility. The benefits of promoting civility in the workplace are extensive and can significantly enhance job satisfaction and productivity.
Workshop Objectives
- Define civility, understand its causes, and identify at least three behavioral indicators of civility.
- Understand the costs associated with incivility and the rewards of fostering civility within the workplace.
- Learn practical ways to practice and promote workplace etiquette.
- Understand the basic styles of conflict resolution.
- Develop skills in diagnosing the causes of uncivil behavior.
- Understand the role of forgiveness and conflict resolution in maintaining civility.
- Learn the different elements of effective communication.
- Acquire facilitative communication skills such as active listening and appreciative inquiry.
- Learn specific interventions to address and resolve conflicts within the workplace.
- Learn a recommended procedure for systematizing civil behavior within the organization.
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